Shopping
Q. What are your print sizes and how much do they cost ?
A. CLICK HERE to see this information in detail.
Q. Are your prints good quality ?
A. Yes. See the page "About The Prints" for full details.
Q. How quickly will I get my print if I order it today ?
A. We try to ship prints within 24 hours of the receipt of the order. Our website order book is cleared several times each day, so if you place an order by 10am in the morning it is possible that it will be shipped the same day. CLICK HERE to see this information in detail.
Q. I need to order a print urgently, what should I do ?
A. TELEPHONE us immediately, best before 10am. We will always try to get an order out as quickly as possible, but you might need to pay for 'Express Delivery' and it is best to tell us exactly what your exact requirements are before placing the order. CLICK HERE to see this information in detail.
Q. Are your prints supplied in a frame, a mount or on stretcher bars ?
A. No. Our prints are supplied from cut flat sheet media, which is carefully packed in tissue and despatched in a tube.
Q. Can I have a print framed?
A. Sorry, but NO. We no longer frame our prints, but give us a call and we may be able to recommend a framer to you.
Q. Do your prints come with a border, and if so, what is the size of the border?
A. Yes, all the prints come with a border. The dimensions of the actual size of the image and the size of the surrounding border can be found within the print description on the product pages.
Q. Can I have a print made larger, or to a custom size?
A. Normally this is not possible as prints our designed and manufactured to the highest possible standards and to the optimum size in relation to the original image.
Q. How much does shipping cost ?
A. Shipping cost depends on the service you chose. We only charge what it actually costs us to pack and ship your order and, sadly, with the cost of fuel continually on the rise we must pass on increases in charges as we incurr them. CLICK HERE to see this information in detail.
Q. How do I pay for a print ?
A. CLICK HERE to see this information in detail.
Q. How do I know my order is being processed ?
A. You will receive an immediate confirmation e-mail of receipt of your order. You will also receive an e-mail when you order has been despatched. If you don't receive a confirmation e-mail, check that the e-mail address that you gave us was correct.
Q. I don't want to order over the Internet, can I order in some other way ?
A. Yes, we will accept telephone orders and, if you live in the UK, by post with payment by cheque. For UK orders by post, please use the order form provided which can be obtained HERE.
Q. Can you ship anywhere in the world ?
A. We ship prints to several many countries, mostly in Europe, but also Canada, Australia and New Zealand, United States of America, Singapore and South Africa. Due to their size and fragility we only ship framed prints to addresses within the United Kingdom.
Q. Is your system secure if I pay by credit card over the internet ?
A. Yes, our secure system is operated either by PAYPAL or WEBSITE PAYMENTS PRO.
Q. How do I know that you are a reputable business ?
A. We are a well-known and established business of nearly 25 years' standing. Our trading methods and standards are clearly set out and explained on our site. We have provided comprehensive contact information and we welcome any questions about any of our products and services.
Q. Do you offer any guarantee ?
A. Yes. All our prints are manufactured individually for each customer and they are inspected before shipment to ensure that they are in perfect condition. If you are not satisfied with the merchantable quality of our products, or if they arrive in a damaged condition, then we will replace them or provide a full credit including postal charges upon safe receipt of the returned goods. Any damages must be advised to us within 30 days of receipt of your order. The page "Buyers' Guide" describes our promise to all customers.
Q. What do I do if my print or frame is damaged on arrival ?
A. We will replace it immediately. Call or e-mail us straight away, tell us what the problem is and we shall arrange for a replacement. We do our best to ensure that you will receive your print in perfect condition - but accidents do happen. Keep the print and all the packaging, tell us what has happened and we'll do the rest.
Q. What happens if something goes wrong with my order ?
A. We take pride in our standards of customer service and care to ensure that nothing does go wrong. If, for whatever reason you do have a problem or complaint about our products, services or method of carrying out our business then we want you to tell us about it without delay. Please do not hesitate to write, telephone or e-mail us at our contact address. We endeavour to attend to any complaint immediately and reply within 48 hours.
Q. What do I do if I order a print and I do not like it when it arrives. Can I send it back for a refund?
A. In cases where the print is in perfectly good condition, then acceptance of returns and the issue of refunds is at our descretion. We operate in accordance with the Customer Protection (Distance Selling) Regulations 2000, which provides this discretionary option when goods have been manufactured individually and upon demand and cannot be returned to stock. You agree to this element of our 'Terms and Conditions' when you place your order. We strongly advise customers to ensure that they are familiar with our product and product specifications before they place an order.
Q. What is your privacy policy ?
A. Mountain Images do not disclose information about our customers to third parties.We only use the information you supply to us to keep you up to date with the progress of your order and deliver your products. We of course adhere to the requirements of the UK Data Protection Acts 1984 and 1998. It is NOT our policy to bother you with details of offers and product news. If you have any concerns or comments about our Privacy Policy then please contact Ian Evans directly. |
