Order Status

Thank you for your much valued order to Mountain Images.

We always acknowledge receipt of your order by e-mail and we also notify you by e-mail of the change of status of your order at each point in our manufacture and shipping process. If you have not received any of these e-mails then there are two likely reasons. The first possibility is that the e-mail address that you used at checkout was incorrect; the second possibility is that your mailbox incorporates special 'anti-spam' filters that are rejecting our automated notification e-mails.

For your reassurance and assistance, you may therefore determine the status of your order at any time by entering the e-mail address that you used at checkout along with your Mountain Images On-Line Order Number in the boxes below.

Unframed print orders shipped using our STANDARD service will have been despatched by 'Royal Mail First Class Post' or by 'Air Mail Small Packet'. These cannot be tracked once they have left our premises. However all framed print orders and any unframed print orders shipped using our EXPRESS service can be tracked through the cariier's own website using the tracking number we have supplied. Orders shipped by 'Royal Mail Special Next Day' service can be tracked at www.royalmail.com, orders shipped by 'Parcelforce24', 'Parcelforce48' or 'Parcelforce Global Prority' services can be tracked at www.parcelforce.com.