Description of Goods

All goods offered for sale on this website are of satisfactory quality and meet any description of them. Whilst every effort as been made to accurately reproduce the colours and dimensions of the prints, variation in both user settings and monitors may cause fluctuation under some circumstances for which Mountain Images cannot be held responsible. Mountain Images reserve the right to alter without notice or prior warning, products, prices and conditions of sale.

Stocking, Availability and Delivery

All items offered for sale by Mountain Images are manufactured upon demand. Discontinued products are removed from the site immediately and not offered for sale. For this reason, we are normally able to prepare and despatch a print within 2 working days of receipt of the order. However, we do sometimes experience unexpected delays with our suppliers, and in such exceptional circumstances, should there be any exception to our normal timetable we will contact you immediately.

Shipping Costs

Wherever shipping is charged, we endeavour to keep shipping costs to a minimum, and the charges we make are directly related to the value and weight of your order and its destination. The amount you are to be charged for shipping will be clearly shown at the checkout stage BEFORE you are requested for payment.

Invoice and Delivery

With some exceptions we normally start work on your order immediately upon receipt. A commercial invoice will be included with the order. We will send you an e-mail to advise you that we are about to despatch your order, and again when it has been despatched your order.

We cannot give any guarantees on delivery, but if you have not received your order within 2 working days of the shipping e-mail (7 days if outside the UK), please contact us immediately.

All shipments are of either a weight or bulk that require someone to be present at the delivery address. Please, therefore ensure that someone is available to accept the shipment at the addresss offered for delivery. In most circumstances, our carriers will leave a card and make a further call to deliver items if they cannot do so at first attempt. We do offer the option of delivery to an alternative delivery address at checkout; if this is more suitable or convenient to you - then please use it.

An additional delivery charge will be levied if the items are returned to us for repeat shipment or if a change of delivery address is requested once the items have been shipped.

If you have any urgent or special delivery requirements, then please contact us by telephone - before you place an order.

Tax Charges

We are not VAT registered, so tax will not be applied to our charges. VAT is not due on importation to countries who are members of the European Union. However, all non-European Union customers should please note that you may have to pay tax and customs duties in the country of IMPORTATION. Mountain Images are not liable for these charges which remain the responsibility of the customer/importer. We will not refund in circumstances where customers do not accept delivery on the grounds that they refuse to pay import duties. Import duties vary widely from country to country. For specific information, please contact your local Customs Office.

Cancellation and Returns Policy

Our cancellation and returns policy conforms to the requirements set out in the Customer Protection (Distance Selling) Regulations 2000, so we therefore request and strongly advise that our customers ensure that they are familiar with our product and product specifications before they place an order.

Mountain Images' customers are perfectly entitled to cancel an order that they place with us before it has been shipped. Customers may also return goods that they have received from us provided that we are notified immediately that the goods are unwanted and that they are returned to us within 7 days of their receipt. The arrangements for, and cost of the return shipping costs, are the responsibility of the customer. A full refund which includes the original outward shipping cost will be issued only upon the complete and safe return of the product in its original packaging.

Guarantee

All of our products come with a 30 day no-quibble money-back guarantee. Our prints are manufactured individually for each customer and they are inspected before shipment to ensure that they are in perfect condition. If you are not satisfied with the merchantable quality of our products, or if they arrive in a damaged condition, then we will replace them or provide a full credit including postal charges upon safe receipt of the returned goods. Any damages must be advised to us within 30 days of receipt of your order.

Please note that the Mountain Images' guarantee is additional to, and in no way affects, your statutory rights as a consumer.

Complaints

If, for any reason you have a complaint about our products, services or method of carrying out our business then please do not hesitate to write to us at :

Ian Evans, Mountain Images, Tigh nam Beithe, Glendale Park, Invermoriston, Highland, IV63 7AB, Scotland.
Our telephone number is : +44 (0)1320 351249

We endeavour to reply to any complaint within 48 hours.

Disputes

Contracts formed between Mountain Images and its customers shall be governed in all respects by English law and all customers hereby submit to the non-exclusive jurisdiction of the English courts.